Voice Solutions to Ensure You’re Always Heard

Our range of voice solutions enable your workforce to operate wherever they are, including full cloud, on-premise, and hybrid solutions for even the most demanding environments. You can rely on us to help you find the right voice solution that meets all of your business needs and improves your customer’s experience.

Calls & Lines

Manage costs and simplify operations with consolidated, high-quality Calls & Lines. Our business call packages streamline day-to-day operations, lower overheads, and allow you to react to an evolving business landscape.

Call Recording

Monitor business performance, assess call-handling, and remain compliant. Our inbound and outbound call recording solutions are scalable and can accommodate both home workers and mobile calls.

Inbound Numbers

Ofcom-registered and with established relationships with leading carriers, Elite Group provide a range of bespoke, special format, UK and international numbers. Always provided with industry-leading support.

IVR & Call Queuing

A missed call is a missed opportunity. Ensure every call is dealt with quickly and effectively. Streamline your business processes, increase customer service and sales levels, and reduce operational costs.

SIP Trunks

Reduce business costs, increase resiliency, future-proof against the 2025 PSTN shutdown and acquire the flexibility to scale your voice infrastructure in an instant with feature-rich SIP Trunk telephony.

Bespoke Business Voice Solutions with Unbeatable Support

From design to implementation and support, we’ll help you secure the telephony solution to meet your business objectives.

Our specialists will take the time to get to know your business and its needs to find the best voice solutions for your business.

Simple Implementation and Expert Training

Installation of your new solution will be overseen by a team of expert engineers, for quick integration into your business with minimal disruption.

Once installed, our team will introduce and train your team to get the most out of your new voice solution.

Business Benefits

Expert Support

Enjoy peace of mind with our dedicated support team, including your own personal account manager to help you get the most out of your contract with us.

One Stop For All Communications

Simplify processes by getting all your communication and IT services from a single, expert provider.

Partnerships with Leading Carriers

Benefit commercially from Elite Groups close relationships with leading UK and international telecoms carriers.

Easy Cost Management

Receive easy-to-read monthly bills that can be accessed via our secure, online billing portal.

Improved Customer Experience

High quality voice solutions that improve the relationship between you and your customers.

Elite Group Green Certified Partners

As part of our aim to be a sustainable company, we are committed to partnering with brands whose business practices align with this aim. Our voice partners’ efforts to reduce their impact on the environment contributes to our ability to operate in a more sustainable way.

Your Experience is Our Priority

Recognition and rewards

Customers Ratings

93%

Of customers rated our service as either good or excellent.

Recognition and rewards

Customer Satisfaction

95%

Above the industry average CSAT score.

Recognition and rewards

Response Time

5 mins

You can rely on a quick answer to your support request.

Security

Access our secure online portal to log any issues, questions or support tickets and a member of our team will be on hand to help, as soon as possible.

Collaboration

Facilitate better team work and better communication between your business and your customers with a voice solution from Elite Group.

Productivity

Enhance staff productivity through streamlining your communications with a bespoke business voice solution.

Profitability

Reduce costs by purchasing your voice solutions from one provider, with one bill that makes it easy to manage your monthly outgoings.

Customer Reviews

“When we looked at our existing suppliers, side-by-side, Elite Group stood out as the provider who looked after our needs the best. Elite Group were always available to speak with when we contacted them, ready to offer advice, and we had access to a dedicated account manager who ensured our needs were always being met. It made sense that we would look to shift all communications to them.”

Tom Robson | Resources & Communication Co-Ordinator

Customer Title
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Looking to Improve Your Business Telephony Solutions?

Whether you’re looking to get the ball rolling with a bespoke business voice solution from Elite Group or you’re in need of advice on what is the best option for you, our team is here to help! Fill in our contact form and one of our specialists will be in touch!

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    Frequently Asked Questions

    Does my business need a landline?

    If you want the trust of your customers – yes. Most customers want to talk to a real human when they have an enquiry or an issue. Only offering a mobile number or not offering a number at all can decrease trust in your brand. Having a business landline can help increase calls to your business and, in turn, increase sales.

    Can I convert my business landline to VoIP?

    Yes you can. You will either need to convert your legacy handsets into VoIP phones, if they have the capability or you will need to purchase VoIP handsets. You will also need to ensure that your connectivity can support VoIP telephony.

    Do you supply voice solutions for small businesses?

    Yes! No matter the size or type of your business, we will help you to find the best solution that meets your needs.

    Do you offer business phone solutions for hybrid working?

    Absolutely, we have a range of voice solutions that allow your team to work effectively, whether they work from the office, from home or both!

    How will I be billed for by business voice solutions?

    With Elite Group, billing is easy. All of your solutions are consolidated into one simple monthly bill, so you can see exactly what you have used for the month.