ELITE GROUP
Our range of voice solutions enables your workforce to operate wherever they are, including full cloud, on-premise, and hybrid solutions for even the most demanding environments. You can rely on us to help you find the right voice solution that meets all of your business needs, improves your customers’ experience and prepares you for the PSTN switch off.
Monitor business performance, assess call-handling, and remain compliant. Our inbound and outbound call recording solutions are scalable and can accommodate both home workers and mobile calls.
Ofcom-registered and with established relationships with leading carriers, Elite Group provide a range of bespoke, special format, UK and international numbers. Always provided with industry-leading support.
A missed call is a missed opportunity. Ensure every call is dealt with quickly and effectively. Streamline your business processes, increase customer service and sales levels, and reduce operational costs.
Reduce business costs, increase resiliency, future-proof against the 2027 PSTN shutdown and acquire the flexibility to scale your voice infrastructure in an instant with feature-rich SIP Trunk telephony.
From design to implementation and support, we’ll help you secure the telephony solution to meet your business objectives.
Our specialists will take the time to get to know your business and its needs to find the best voice solutions for your business.
Installation of your new solution will be overseen by a team of expert engineers, for quick integration into your business with minimal disruption.
Once installed, our team will introduce and train your team to get the most out of your new voice solution.
Enjoy peace of mind with our dedicated support team, including your own personal account manager to help you get the most out of your contract with us.
Simplify processes by getting all your communication and IT services from a single, expert provider.
Benefit commercially from Elite Groups close relationships with leading UK and international telecoms carriers.
Receive easy-to-read monthly bills that can be accessed via our secure, online billing portal.
High quality voice solutions that improve the relationship between you and your customers.
As part of our aim to be a sustainable company, we are committed to partnering with brands whose business practices align with this aim. Our voice partners’ efforts to reduce their impact on the environment contributes to our ability to operate in a more sustainable way.
Customers Ratings
Of customers rated our service as either good or excellent.
Customer Satisfaction
Above the industry average CSAT score.
Response Time
You can rely on a quick answer to your support request.
“When we looked at our existing suppliers, side-by-side, Elite Group stood out as the provider who looked after our needs the best. Elite Group were always available to speak with when we contacted them, ready to offer advice, and we had access to a dedicated account manager who ensured our needs were always being met. It made sense that we would look to shift all communications to them.”
Whether you’re looking to get the ball rolling with a bespoke business voice solution from Elite Group or you’re in need of advice on what is the best option for you, our team is here to help! Fill in our contact form and one of our specialists will be in touch!
It depends on what you mean by “landline.” If you mean having a dedicated business phone number that’s distinct from a mobile number, yes, this can create a sense of trust with customers. If, however, you mean embracing IP telephony to replace traditional copper lines, this is also highly advised before the PSTN switch off in January 2027. Speak to Elite Group today to explore your options.
Yes. While you can opt for modern VoIP (Voice Over Internet Protocol) handsets, you can also retain your existing analogue phones by using an ATA (Analogue Telephone Adaptor) to bridge them to your internet connection. Alternatively, “softphone” technology allows you to ditch physical hardware entirely by using an app on your smartphone or laptop. Elite Group’s PhoneLine+ specifically streamlines this transition, allowing you to port your existing number to a digital platform that works across all your devices while adding professional features like call divert and out-of-hours routing.
Yes! No matter the size or type of your business, we will help you to find the best solution that meets your needs. A VoIP phone system offers the chance to not only improve the quality and versatility of voice calls, but VoIP systems also to connect multiple communication tools (like Microsoft Teams) into one streamlined workflow.
Absolutely, we have a range of voice solutions that allow your team to work effectively, whether they work from the office, from home or both! Call routing, call forwarding, and other advanced features are just as accessible wherever you’re working from, as long as you have a stable internet connection.
With Elite Group, billing is easy. All of your solutions are consolidated into one simple monthly bill, so you can see exactly what you have used for the month.
In January 2027, British Telecom will be deactivating the traditional copper phone lines that have upheld phone calls and internet connections for decades. If you don’t switch to a viable digital voice alternative (including cloud based phone systems or similar VoIP services) by this time, you’ll lose connection with your customers overnight. This is why securing an affordable, reliable digital voice alternative with Elite Group today is the smartest move.
