Unified Communications Solutions to Maximise Productivity and Efficiency
The way we work is evolving. Your workforce needs the latest tools to operate faster and smarter, wherever they are. Elite Group provides unified communications services (UCaaS) that allow you to channel how you text, talk, video call and collaborate through a single cloud platform with zero disruptions. Allow your team to effectively work together, both in the office and from home and improve your relationship with your customers with a unified communications solution from Elite Group.
What is Unified Communications (UC)?
UC solutions integrate multiple enterprise communications tools and business applications into one streamlined solution. A UCaaS solution offers a bespoke, tailor-made package with apps and features that meet your needs exactly.
An effective UCaaS solution allows information to be shared more efficiently, replacing legacy systems, which can bring vast improvements to your business processes, productivity and the experience of your customers.
Collaborate without Limitations with Zoom Unified Comms Solutions
From its game-changing video conferencing software, Zoom has evolved to become an industry leader in cloud-based communications and productivity tools – all powered by artificial intelligence.
Zoom Phone and Zoom Contact Centre offer your internal team and your customers multiple communication tools and all the avenues they need to stay in contact. While Zoom Workspace presents a comprehensive suite of business and collaboration tools in a single, easy-to-use app.
From working together on documents to unified messaging or jumping on a video call to discuss ideas, your team has everything they need to fuel innovation and work efficiently within your business.
Let’s Work Together to Improve Your Business Communications
At Elite Group, our team of specialists take the time to get to know your business and its needs and work with you to find the perfect UCaaS solution to meet those needs.
We ensure quick and effective implementation, and our engineers will offer hands-on training to help you and your employees get the most out of your new solutions.
Boost Productivity, Reduce Costs, Scale with Ease
Unified Communications vs UCaaS
Unified Communications systems can be managed and operated by your in-house team, but this can become stressful if you’re struggling with capacity. UCaaS, on the other hand, removes the stress from your business by handing responsibility over to a third-party provider, like Elite Group. They’re then tasked with maintenance, security, updates and all related aspects to ensure the technology runs smoothly at all times.
Improve Employee Experience
With a UCaaS solution from Elite Group, your team is no longer restricted to the office. Having all communication channels within the same platform saves time across your workforce, enabling seamless collaboration and communication.
Increase Customer Satisfaction
UCaaS solutions provide advanced call handling options, which cuts down wait times and improves the experience of your customers. Your customers are directed to the person they need quickly and efficiently and can engage with your business in a way that suits them.
Cost-Effective
Overall costs of implementing and utilising a UCaaS solution within your business are less than traditional telephony. From reduced installation costs to cheaper international calls, UCaaS offer significant cost-saving potential.
Scale without Restriction
When your business grows, your UCaaS solution grows with it. Easily add and remove new users as and when you need to and only pay for what you use.
Business Benefits of Unified Communications
Improve Productivity
Empower your team to work together better through improved communication channels; easy, secure access to business data and features that fuel powerful collaboration.
Business Continuity
By hosting data and communications in the cloud, systems and files can easily be restored should you suffer a data issue.
Expert Support
Our team of specialist engineers and proactive customer service representatives are here whenever you need us. You can rely on us for speedy delivery of support should you encounter an issue to keep downtime at a minimum and keep your business moving.
Dedicated Account Management
You will have access to your own, named Account Manager who is there to take care of your contract, find the answers to your queries and ensure you are always getting the best deal.
Work Effectively from Anywhere
With a UCaaS solution from Elite Group, your team are no longer tied to the office. They will be able to communicate and collaborate with each other and customers just as effectively, remotely, as they do in the office.
Case Study – Chantelle Lighting
Following challenges brought about by the pandemic, Chantelle Lighting, a bespoke decorative lighting manufacturer, were looking for a solution to enable effective communication, both within the office and from home. Watch this short clip to see how 8×8 excelled the way of working for Chantelle Lighting.
Unified Communications Frequently Asked Questions
How does Unified Communications work?
Instead of relying on multiple, separate subscriptions for comms tools, businesses can house everything they need in a single, easy-to-navigate system, reducing toggling time and boosting productivity. These UC tools include options for instant messaging, email, video conferencing, file transfers and other cloud services, on a single platform. When a UC platform is cloud-based, businesses access their tools via an internet connection, rather than a hard drive, across multiple devices. This reduces the need for oversized memory banks and servers. Should you ever need to add new users, it’s as easy as assigning them their own login credentials and installing the UC application on the relevant devices. Simple.
What equipment is required for UCaaS?
Compared to traditional PBX setups, UCaaS is low on equipment investment and big on rewards. As long as you have a fast enough internet connection, and the correct digital devices (most commonly laptops, smartphones, desktops and tablets), and a subscription with a UCaaS provider, you’re good to go! If you need any more information before onboarding the service, speak to the experts at Elite Group. We’re always happy to help.
How will UCaaS / CCaaS increase customer satisfaction whilst reducing operational costs?
Both UCaaS and CCaaS can be great tools to keep your customers happy while keeping costs low:
- CCaaS opens up opportunities to receive communications from customers who prefer certain channels, encouraging repeat business.
- More personalised interactions with data from integrated CRM platforms make the customer feel valued.
- Intelligent routing and self-service options free up more time for contact centre staff, raising productivity and profits.
For a deeper insight into how UCaaS or CCaaS could help your enterprise, speak with Elite Group.
Why move to UCaaS from our existing setup?
For all its bells and whistles, moving to UCaaS from your existing setup may be less of an exciting new investment and more of a necessity. The upcoming PSTN switch-off, currently scheduled for 2027, will see British Telecom deactivating the copper wiring that’s powered phone lines in the UK for decades. That means, if your business is still using a traditional phone system, you’ll lose access to all your customers in an instant. Moving to a VOIP-based UCaaS setup is the ideal solution. Or, install a new UCaaS system alongside your existing tools, such as Microsoft Teams, for seamless integration and enhanced collaboration.
Elite Group Green Certified Partners
We are dedicated to partnering with providers who share our aim of working towards a more sustainable future.
That’s why we are dedicated to partnering with providers who share our aim of working towards a more sustainable future and helping businesses to become more eco-efficient through digital transformation.
Partnering with our unified communciations providers contributes to our commitment of becoming a sustainable company.
Trust Elite Group – Experts in Unified Communications Solutions
We’ve been transforming businesses like yours with the provision of the latest technology for over 20 years.
Our team of specialists are highly trained and take the time to get to know you, your business, your processes and your needs to find the best Unified Communications solutions for you.
