What is PhoneLine+ ?
PhoneLine+ replaces your traditional landline phone with up-to-date VoIP technology to deliver voice calls over your broadband network.
Alongside the expected features of traditional landline telephony, such as voicemail, call divert and call hold, you can take advantage of a wealth of extra features that improves both your communication and your customers’ experience with your business.
PhoneLine+ can be accessed via a range of devices including, computers, tablets, mobile phones and IP handsets. We can even provide an adaptor for your current phone, removing the need to invest in new equipment, making this solution incredibly cost-effective.
Why Should I Switch to PhoneLine+
With the network that supports traditional landline telephony (PSTN) is being switched off, you need a solution where calls are delivered and received using the internet. This is known as VoIP (Voice over Internet Protocol).
PhoneLine+ is super simple to install and easy to use, so you can start taking advantage of your new business phone line in no time! If you already have a broadband service, it’s likely that this will be able to support PhoneLine+, which keeps costs low and disruption to a minimum.
How Can PhoneLine+ Improve Your Customer’s Experience?
PhoneLine+ ensures that you are always there for your customers. From providing better flexibility that allows you to make and receive business calls from anywhere to improved call handling, PhoneLine+ provides many benefits that improves your customer’s experience with your business.
Key Features
Developed with the needs of small businesses in mind, PhoneLine+ enables you to save time and work smarter.
Easy Installation
No need to wait around for an engineer. When you sign up to PhoneLine+, it is delivered instantly via email. Simply download the app or soft client to your device(s) of choice and immediately start making and receiving calls.
Designed with You in Mind
During the development of PhoneLine+, many small businesses, like yours, were consulted in order to ensure it delivers functions, features and benefits that meet your needs.
Cost-Effective
With no complicated installation needs or hardware requirements, PhoneLine+ saves you money and time.
Futureproof Communications
Your business is ready for a future beyond the switch off of traditional analogue lines and provides an improved experience for both your team and your customers.
Expert Support
Whether you need help getting started or you have a query about your new solution, our team of specialists are here for you for whatever you need.
Elite Green Certified Partner
Gamma is a fully certified Carbon Neutral company that purchases 100% renewable energy to power its business in the UK. They continuously measure their carbon footprint and reduce their emissions through investment in a variety of green initiatives. Partnering with Gamma contributes to our ability to operate in a more sustainable way.
Your Experience is Our Priority
Customer Ratings
93%
Of customers rated our service as
either good or excellent.
Customer Satisfaction
95%
Above the industry average
CSAT Score.
Response Time
5 mins
You can rely on a quick answer to
your support request.
Security
PhoneLine+ conforms to ISO 27001 specification which means it adheres to stringent data security policies and procedures. Your PhoneLine+ portal and web client are safeguarded with secure password protection.
Prepare Your Business for the Future with PhoneLine+ from Elite
Let’s work together to make your business communication more efficient with PhoneLine+.
Fill out our form and one of our specialists will be in touch soon.
PhoneLine+ Frequently Asked Questions
How do I determine if PhoneLine+ is the right product for my business?
If your business is using a single analogue line for inbound/outbound calling, you need a solution that prepares your business for the PSTN switch-off. PhoneLine+ provides all of the features you are familiar with when using traditional landline telephony, with the added benefits of having a cloud-based telephony service, which enables you to make and receive calls over the internet. If you need multi-channel voice communications (the ability to make and receive multiple calls at once from the same number/system, distribute inbound calls via hunt groups) then you need a UCaaS solution, such as 8×8 or Gamma Horizon. Check out our UCaaS solutions for more information.
How will you move my business to PhoneLine+
We will handle all of the logistics of moving to your new solution for you. We will port your existing telephone number into the PhoneLine+ platform, which generally takes 3-5 working days. As soon as that is complete, you can make and receive your business calls using PhoneLine+ If we are also migrating your broadband to SoGEA or FTTP, we will align key dates to minimise any risk of downtime to your business.
Are calls unlimited?
Yes! The included destinations are all UK 01, 02, 03 and 07 numbers and 5 commonly dialled international countries (excludes toll free/premium rate). This is subject to fair use, specifically, as it relates to dialler traffic or fraud. If you need more information, please give us a call or fill in our contact form and we will be happy to assist.
What handsets/headsets/analogue telephone adapters are compatible with PhoneLine+?
We can provide a full list of compatible hardware on request. Handsets and analogue telephone adapters need to be provided via Elite Group to work with the platform, but third party headsets can be used at your discretion.
Is PhoneLine+ difficult to set up?
It couldn’t be easier! As soon as we create your account, you will receive a link to set up your password. Once that’s done, you’ll be in the PhoneLine+ web portal, which includes guides on how to make any change you need. If you need any further assistance our expert team are here to support you.
