“Due to my technology background, I immediately knew that our existing telephony system was not fit for purpose, especially during the stresses of the current pandemic. It was a high priority to support our staff and our customers with the demands of the new way of working. We needed a system that we could use onsite, on the go and from home, which we could manage ourselves, but still have support on hand.”
Urban Bliss Fashion Case Study Overview
Urban Bliss is a multichannel fashion design brand, based in the bustling heart of Manchester. Urban Bliss approached Elite to find a more suitable telephone system that allowed their team to effectively communicate from anywhere. As their current system was outdated and no longer fit for purpose, the solution needed to include more modernized features, be cost-effective and have scope for scalability.
Elite introduced a Horizon Collaboration solution which provided the ability to take calls on both laptops and mobile phones.
Overall, the Horizon Collaboration solution allowed Urban Bliss to become more agile with their communication, connect from anywhere and have the skills and knowledge to manage the system themselves with support on hand when needed.
Urban Bliss Fashion Case Study Highlights
Simple Support
Should something go wrong, Urban Bliss can easily log support tickets within our ServiceNow portal.
Expert Training
Training was provided by an expert Elite Engineer, so the team knew how to operate the telephone system effectively.
Quick Answers
Queries and requests are managed by our ServiceNow portal for quick and easy answers and support.
Effective Hybrid Working
Horizon Collaboration empowered Urban Bliss’ team to work from both the office and from home effectively.
Customer Reviews
Alfa Travel Case Study Overview
Lancashire-based, Alfa Travel have been catering for clients on coach holidays and hotel breaks for over 30 years. They were looking to improve their communications and implement a cloud backup for its premises in Chorley. The business had nowhere to store its data in a secure location outside of its premises, which was leaving it vulnerable in the event of a disaster at its premises. Alfa Travel also had a poorly supported leased line; which on one occasion had suffered severe downtime, as there was no out-of-hours support available.
After discussing Alfa Travel’s needs, Elite recommended Veeam’s Cloud Connect as the right solution for them to provide backup services in the cloud. We also recommended installing MPLS connectivity from Elite, which has given the business access to a more reliable, faster line, which provides a backup line, should the first one fail.
Alfa Travel Case Study Highlights
24/7 Support
Alfa Travel had access to 24/7 support by our expert Managed Services team.
Reduced Risk
Alfa Travel de-risked its business as Cloud Connect mitigates the risk of storing all its data at a single point.
High Speeds
Our MPLS network offers incredibly high-speeds and better performance.
Peace of Mind
Customers are always able to connect with Alfa Travel, as they have a reliable communications line thanks to our MPLS service.
Customer Reviews
“The Elite team is very professional. If you go to them with an issue, the team looks around the problem, works out what the business needs and comes up with the right solution at the best price. That’s why I go back to them; I trust their judgement.”
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