“We currently deal direct with EE and O2, as well as Elite, but we were keen to work with just one supplier to simplify things. Out of the companies we currently deal with, it made sense to make Elite our preferred supplier, because with them we get one dedicated account manager who will always get back to use about our queries very quickly. It also means we will be able to view all of our bills online in one place, making it much simpler to keep track of our spending.”
GMA Warehousing Case Study Overview
GMA Warehousing began trading in 1987 from a 7,000 sq ft warehouse. Quick growth and the acquisition of Ipswich Transit Express, a warehousing and distribution company, led to GMA moving to premises on Ransomes Europark in Ipswich where they now operate within a 250,000 sq ft warehouse and have a fleet of over 30 trucks.
Mobile phones are an essential part of GMA’s business, with staff on the road all over the country throughout the week. Previously, GMA had bought individual mobile phones and contracts on an ad-hoc basis when they needed new ones, which meant billing and contract management was quite difficult.
Elite had been working with GMA for a number of years and made the decision to transfer all mobile phones over to us when they were out of contract. Billing and account management became simple, as GMA could view all bills in one space and had access to a dedicated Account Manager to help manage their contract.
GMA Warehousing Case Study Highlights
Simplified Contract Management
Moving to Elite enabled GMA Warehousing to easily manage their billing and contract from one provider.
Access to the Best Networks
Due to our prestigious partnerships with the UK’s best networks, GMA had access to the best business mobile deals.
Simple Scalability
As their business continued to grow, they could easily add more contracts to their existing solution.
Dedicated Account Management
GMA Warehousing had access to their own dedicated account manager, who took care of their solution and managed their contract.
Customer Reviews
GMA Warehousing
Our Solution:
Elite Group proposed and implemented an 8×8 CCaaS solution, delivering a feature-rich, fully internet-based platform. The system offered seamless integration, advanced call handling, and real-time analytics tailored to the company’s operational needs.
Additional Services Provided:
- IoT solutions to enhance operational monitoring and efficiency.
Client Overview:
Golden Eagle Luxury Trains is the world-leading operator of long-distance luxury rail tours across Central Asia and Europe. Known for providing an unparalleled travel experience, the business sought to modernise its communications to match its high-end service.
The Challenge:
The company relied on a legacy telephony system that lacked modern functionality and flexibility. With the PSTN switch-off looming, Golden Eagle required an internet-based solution that would support future growth, improve operational efficiency, and provide advanced digital communication capabilities.
CCaaS Benefits for Golden Eagle Luxury Travel
Digital Communication
Prepared the business for the PSTN switch-off with a fully internet-based telephony system.
Project Management
Dedicated project team and manager ensured smooth implementation and minimal disruption.
Cost Efficiency
Flexible monthly billing ensured Golden Eagle only paid for the services used.
Comprehensive Support
Access to Elite Group’s support team for ongoing assistance and rapid issue resolution.
Customer Reviews
“I would absolutely recommend Elite Group. Their customer response time is very good. When I’m on tour, it’s 24/7, there’s no 9 to 5 – it’s around the clock work. So, when we need something doing, let’s say on a Saturday or Sunday and I call or email Elite Group, they’ll answer and will find a solution for me, which is invaluable.”
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