A hosted call recording service from Elite is a powerful addition to any business phone system.
They allow you to:
Our inbound and outbound call recording solutions are scalable and can accommodate both home workers and mobile calls
Inbound Call Recording
Ideal for call centres or businesses looking to implement stringent controls on their voice calls and improve quality of service.
Outbound Call Recording
Ideal for companies looking to determine the effectiveness of their agents’ sales techniques. It is also popular with telemarketing companies, credit control departments and organisations dealing with sensitive and confidential data.
Through a simple and intuitive user interface, you can access your recordings from any location and gain a real-time, interactive view of your data.
Secure call recording for effective regulatory compliance.
Review your interactions, provide real training moments to share with teams and improve service.
Reduce disruption to your business with our out of hours support to ensure install happens at a time that suits you.
Capitalise on Elite’s strong relationships with a range of the UK’s leading providers.
Partner with Elite and gain access to our dedicated support team, your own personal account manager and your own customer services representative.
Next-generation technologies allow you to track calls in innovative ways. You can share calls , add notes and comments and maintain control over access to recorded data.
“When we looked at our existing suppliers, side-by-side, Elite Group stood out as the provider who looked after our needs the best. Elite Group were always available to speak with when we contacted them, ready to offer advice, and we had access to a dedicated account manager who ensured our needs were always being met. It made sense that we would look to shift all communications to them.”
Elite are experts in helping businesses collaborate and communicate in a secure, productive and profitable way, wherever you or your employees are located.
Establish access controls, so only approved users can open call archives, which are stored in a secure cloud environment.
Review call recordings and work together in teams to identify where customer service and sales improvements can be made.
With a quick search function for individual calls, eliminate wasting time by scouring through data-heavy archives.
Monitor calls to identify missed opportunities and create scripts that overcome objections and boost sales.
As part of our aim to be a sustainable company, we are committed to partnering with brands whose business practices align with this aim. Our call recording partners’ efforts to reduce their impact on the environment contributes to our ability to operate in a more sustainable way.
Whether you’re looking to get the ball rolling with call recording solution from Elite or you’re in need of advice on what is the best option for you, our team is here to help! Fill in our contact form and one of our specialists will be in touch!
There is no time limit for how long call recordings are stored. You can either manually delete recordings or automatically delete them after a set time range to suit your storage and compliance needs.
